We are committed to protecting and respecting your privacy.
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
Collection and Use of Personal Information
We may collect and process the following data about you:
Information You Give Us
You may give us information about you by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service, search for a product, place an order on our site, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey, sign up for our catalogue mailing list or to receive email offers, register for in-stock guarantee,, log a query through our Customer contact center, place a customer review on our site or when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, details of the products you are interested in and other content which you choose to upload such as product reviews, comments and forum posts.
How We Will Use This Information You Give Us
We may use the information you give us to:
Carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us
Notify you about changes to our service
Ensure that content from our site is presented in the most effective manner for you and for your computer
Contact you directly, or indirectly using a trusted third party acting on our behalf, for the purposes of marketing described in more detail below. We will only do so in accordance with applicable law.
Marketing and How We May Contact You
Given how we operate our business, it may be necessary to use the information we have about you in our marketing. Any use of your information for marketing will be both in our legitimate interests and yours. You have a right to object at any time to this use of your information by Contact Us page.
Where you have given us your consent or if you have previously purchased from us, we may use your information to contact you about products that you have purchased, to tell you about goods and services which we consider may interest you, our offers available from time to time, or to send you a copy of our annual catalogue. Our marketing communications may be provided to you by email, SMS, post or such other means as we choose.
In addition to the right to object mentioned above, you will also be provided with the opportunity to opt out of receiving these marketing communications both at the time that you provide your contact information to us and at any time afterwards by clicking on the relevant link provided in an email or SMS or by contacting us at any time by visiting our Contact Us page.
If you tell us that you do not want to receive any further marketing information from us, we will not contact you further for the purpose of marketing. However, we will not necessarily remove your information from our database(s) if it is necessary to retain the information for other non-marketing purposes such as where we need your information for compliance with our legal obligations. Please note that after you opt out of receiving marketing communications from us, it may take a few days to update our records during which time you may continue to receive marketing communications.
Information We Collect About You
With regard to each of your visits to our site we may collect the following information:
technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform
information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
How we will use the information we collect about you:
to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes
to improve our site to ensure that content is presented in the most effective manner for you and for your computer
to allow you to participate in interactive features of our service, when you choose to do so
as part of our efforts to keep our site safe and secure
to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you
to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
How long will we retain your data?
We will retain your data only for as long as is necessary for the purposes set out in this privacy policy; however different retention periods apply to different types of data. We will only retain your information in accordance with law and regulation.
Cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.
Disclosure of Your Information
We may share your information with selected third parties including:
Business partners, suppliers and sub-contractors for the performance of any contract we enter into with you. Examples of the types of companies include; deliveries, security, fraud protection, marketing, IT support and audit. Each of these external companies has a contract with us which confirms how they handle your information and is restricted so that they can only use this information to provide services to us and to you and not for any other reason.
Analytics and search engine providers that assist us in the improvement and optimization of our site to improve your customer journey. These third parties only use your information in line with our instructions and do not disclose it or use it for any other purposes. When it is not essential to do so, we will only disclose your information with these companies when we have obtained your consent. You have the right to change your mind at any time and details on how to unsubscribe are confirmed below.
We may disclose your personal information to third parties:
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation or regulatory matter. In order to enforce or apply our terms of use. To defend ourselves against any third-party claim. To protect the rights, property, or safety of our employees, customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection, prevention of illegal or criminal activities, security and credit risk reduction.
Your Rights
You have the right to review and update your registered account details by signing in to your account at any time. You have the right at any time to access, rectify, modify or delete any information held about you. You have the right to object to us processing your personal information if we are not entitled to use it any more or have its processing restricted in certain circumstances. Please contact us through the Contact Us section here if you wish to exercise these rights. Our security procedures mean that we may have to request proof of identity before we disclose information to you.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Changes to Our Privacy Policy
This policy was last updated in November 2022. Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.